Desktop Support Technician Job at The Judge Group, Friday Harbor, WA

  • The Judge Group
  • Friday Harbor, WA

Job Description

Location Friday Harbor, WA Salary $20.00 USD Hourly - $21.00 USD Hourly Description Our client is currently seeking a Desktop Support Technician The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Provide support to client-identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Education and Experience Typically requires technical school certification or the equivalent of 2-4 years of relevant experience Certifications and/or Qualifications Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements. #J-18808-Ljbffr

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