This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment. Key Responsibilities Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions) Support internal teams and collaborate with vendor support to resolve hardware and software issues Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles Prioritize and manage multiple tickets simultaneously based on urgency and business impact Required Skills & Experience Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications Strong troubleshooting skills across hardware, software, and basic networking issues Experience working in a ticketing/service management platform (e.g., ServiceNow or similar) Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus Strong customer service and communication skills, with the ability to support both technical and non-technical users Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment The position is full time, 40 hours On-Site, no remote option available. #J-18808-Ljbffr
...MaziCTools is seeking a Game Tester to work from home. This role involves testing and providing feedback for upcoming games developed with the HyperScale Engine. Candidates should own a gaming PC and be available for online playtests during EU business hours.Ideal applicants...
...repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Provide support to client-identified VIPs Responds to change management requests including installing new PC equipment...
...PermanentCompany: VizioBusiness Segment: Home OfficePosition: Senior Site Reliability EngineerJob Location: 39 Tesla, Irvine, CA 92618Duties:... ...to customer support experiences. Collaborate with engineering teams to embed reliability into the software development lifecycle...
...Job Title: Game Performance Tester (Mobile) Location: (USA) Job Overview: We are seeking a highly motivated and detail-oriented individual to join our QA team as a Game Performance Tester (Mobile) . In this specialized role, you will focus on identifying and analyzing...
..., and housing over 100 international designers. Hirshleifers is looking for a detail-oriented, motivated Junior Photographer and Studio Assistant to join our in-house photography team. The ideal candidate will have up to 2 years of experience. This person will...